Squash and Tennis Court Booking Rules

  • Advance Bookings
    • Squash Courts 1 can be booked up to 8 days in advance but when booking 8 days in advance, bookings can only be made for sessions starting before or at the same time now.
    • Squash Court 2 can only be booked on the same day playing from 9 am onwards.
    • Squash Courts 3 and 4 can be booked up to 7 days in advance but when booking 7 days in advance, bookings can only be made for sessions starting before or at the same time now.
    • All Squash Courts:
      • Maximum 1 peak time Squash Court booking per member per day.
        • Peak times are Monday to Friday from 4 pm to 9 pm (sessions starting at 9 pm are off-peak.
        • All other times are off-peak.
    • Tennis Court 1 can only be booked on-site at the club on the same day playing and, when on-site, only the next available 1.5 hours can be booked.
    • Tennis Courts 2,3,4,5, and 6 can be booked up to 7 days in advance but when booking 7 days in advance, bookings can only be made for sessions starting before or at the same time now.
    • Tennis Court 7 can only be booked by coaches.
    • All Tennis Courts:
      • Maximum 90 minutes booking per member per day.
      • Please be sure to select all playing partners/opponents to show on your bookings.
    • Fitness Classes can be booked up to 8 days in advance.
  • Booking Fees
    • The appropriate court and fitness class booking fees are displayed on the booking sheets after login.
  • Check-in/No-show Policy -- Peak-time Squash Courts Only
    • Members are required to check-in upon arrival at the club in order to confirm usage of their squash court bookings.
    • Check-in must be done within 2 hours or start time, either before or after.
    • The system will automatically log a "no-show" when the court remains booked and not checked-in by the member who made the booking.
    • One or more 'No-Shows' (failure to check-in) for a Squash Court booking within a calendar week (commencing Monday) will result in a Member losing their booking rights for squash courts for 7 days starting from the following Monday.
  • Cancellations
    • When unable to play, members should cancel their bookings as soon as possible in order to let other members use the courts or participate in the fitness classes.
    • Booking Fees are fully refunded as system credit when a squash booking is cancelled more than 24 hours prior, and when a tennis or fitness class booking is cancelled more than 48 hours prior.
    • When a squash booking is cancelled within 24 hours or a tennis or a fitness class booking is cancelled within 48 hours, the booking fee is only refunded if the same squash or tennis court is rebooked or if the fitness class becomes fully booked.
    • If no booking fee has been paid (as per membership category), the system will automatically log a "late-cancellation" within these same time frame nonetheless.
  • Guest Fees
    • When playing Guests members must:
      • select GUEST as "playing partner/opponent" to show on the booking sheets
      • pay £5 guest fee upon arrival at reception.

About this squash & tennis court reservation system

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